Help Center & FAQs

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Help Center & FAQs

FAQs For Buyers

FAQs For Buyers

This section includes a comprehensive list of FAQs from Buyers regarding User Functions, Platform Services & Transaction Processes.

General Questions From Buyers

Why should a Buyer use Bay Supply to source and purchase fastening products?

Do Sourcing Professionals need to be Approved for an Account?

Do Sourcing Professionals pay Bay Supply any money for purchases and services on the platform?

Does any staff member at Bay Supply have access to our stored Credit Card information?

Are there Sellers for Categories I don't see on the Homepage?

Can I make Purchases without registering for an account (Guest)?

Can I purchase on-hand inventory from Sellers on Bay Supply?

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Payments & Credit Terms

Does Bay Supply have any control or involvement with Credit Term Accounts?

Does Bay Supply have any control over Seller payments or refunds?

What do I need to do to setup a new Credit Terms Account?

Site Search, Source & Purchase FAQs

Can I only see Items In-Stock while searching the site?

Are multiple Sellers of Items displayed during search?

Does Bay Supply offer Substitute suggestions during site search?

How can I ask a Seller a question?

Why does the website display four (4) decimals on Item pages?

Can Bay Supply's Customer Service assist me in verifying Expected Dates for other Seller's Items?

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RFQ Process For Buyers

I don't see the Category I want to buy?

Can RFQs be created without a part number?

Can RFQs have limited distribution to suppliers of only the Brand I want?